Cancellation and Refund Policy

At ANDEAN ROUTES PERÚ, we understand that travel plans may change. This Cancellation and Refund Policy explains the conditions that apply when a traveler wishes to cancel a confirmed reservation or when a service must be modified or cancelled.

1. Cancellation Requests

All cancellation requests must be communicated to ANDEAN ROUTES PERÚ through the official contact channels provided on our website.

The cancellation will be considered effective once the agency has received and acknowledged the request.

The date and time on which the cancellation request is received may be used to determine the applicable cancellation conditions.

2. Cancellation Conditions

The amount refundable, if any, depends on several factors, including:

• The date on which the cancellation is requested
• The type of tour or travel service booked
• The amount already paid
• The conditions of the suppliers involved
• Whether tickets or services have already been issued or purchased
• Whether the service is refundable, partially refundable, or non-refundable

The specific cancellation conditions applicable to a reservation will be communicated to the traveler during the booking process when relevant.

3. Non-Refundable Services

Certain travel services may be non-refundable once purchased or issued.

These may include, depending on the service:

• Machu Picchu entrance tickets
• Train tickets
• Airline tickets
• Hotel reservations
• Special event or attraction tickets
• Transportation services
• Other services subject to non-refundable supplier conditions

If a third-party provider does not allow a refund, ANDEAN ROUTES PERÚ may be unable to refund the corresponding amount to the traveler.

4. Cancellation by the Traveler

When a traveler cancels a reservation, ANDEAN ROUTES PERÚ will review the reservation and determine whether a refund is applicable according to the conditions communicated at the time of booking.

Any amount already paid to third-party providers under non-refundable conditions may be deducted from the refundable amount.

Where applicable, administrative or transaction costs may also be deducted if they cannot be recovered.

5. No-Show

A traveler who does not appear at the agreed meeting point or fails to participate in a scheduled service without prior notice may be considered a no-show.

No-shows are generally non-refundable unless otherwise specified in the conditions of the particular service.

Failure to arrive on time may also result in the loss of the service without entitlement to a refund, particularly when the service involves fixed departure times, tickets, transportation, or other time-sensitive arrangements.

6. Late Arrival

Travelers are responsible for arriving at the designated meeting point at the time indicated in their reservation.

If a traveler arrives late and the service has already departed, the missed service may be treated as a no-show and may not be refundable.

Any additional transportation or arrangements required as a result of a late arrival will generally be at the traveler’s expense.

7. Cancellation or Changes by ANDEAN ROUTES PERÚ

In exceptional circumstances, ANDEAN ROUTES PERÚ may need to modify, reschedule, or cancel a service due to operational, safety, weather, transportation, government, supplier, or other circumstances beyond the agency’s reasonable control.

When this occurs, we will make reasonable efforts to:

• Inform the traveler as soon as possible
• Offer an alternative arrangement when available
• Reschedule the service when feasible
• Explain any applicable refund options

The available options may depend on the conditions imposed by third-party providers.

8. Force Majeure and External Circumstances

Certain circumstances may affect the operation of a tour or travel service, including severe weather, natural disasters, strikes, road closures, government restrictions, transportation disruptions, public emergencies, or other circumstances beyond reasonable control.

In such cases, refunds or alternative arrangements will be handled according to the conditions applicable to the affected services and the policies of the providers involved.

ANDEAN ROUTES PERÚ will make reasonable efforts to assist travelers and find an appropriate solution.

9. Changes Instead of Cancellation

When possible, travelers may request to change the date or details of their reservation instead of cancelling it.

Changes are subject to availability and may generate additional costs, including fare differences, supplier penalties, administrative charges, or other applicable fees.

A change request does not guarantee that the original reservation can be transferred to another date.

10. Refund Processing

When a refund is approved, ANDEAN ROUTES PERÚ will inform the traveler of the applicable amount and the expected processing procedure.

The time required for the refund may depend on the payment method, financial institution, payment platform, or third-party provider involved.

Refunds will generally be made using the original payment method whenever reasonably possible.

11. Currency and Exchange Rate Differences

When a refund involves a payment made in a foreign currency, the amount received by the traveler may vary due to exchange-rate fluctuations, bank charges, or payment-provider fees.

ANDEAN ROUTES PERÚ is not responsible for losses resulting from currency exchange differences or charges imposed by financial institutions.

12. Special Conditions

Some tours or services may have specific cancellation conditions that differ from this general policy.

These conditions may apply particularly to services involving:

• Limited-capacity tickets
• Train reservations
• Flights
• Hotels
• Private transportation
• Special permits
• Seasonal services
• Third-party operators

When specific conditions apply, they will prevail over the general conditions described in this policy to the extent permitted by applicable law.

13. How to Request a Cancellation

To request a cancellation, travelers should contact ANDEAN ROUTES PERÚ using the official contact information published on our website.

The request should include:

• Full name of the traveler
• Reservation details
• Travel date
• Service booked
• Reason for the cancellation, when relevant
• Payment information or proof of payment, if requested

Our team will review the request and communicate the applicable conditions and refund options.

14. Acceptance of This Policy

By confirming a reservation with ANDEAN ROUTES PERÚ, the traveler acknowledges that they have read and accepted this Cancellation and Refund Policy, together with the applicable Terms and Conditions, Reservation Policy, and Prepayment Policy.