Personal Data Protection Policy
At ANDEAN ROUTES PERÚ, we respect the privacy of our travelers and are committed to protecting the personal information entrusted to us.
This Personal Data Protection Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, request information, make a reservation, or use our travel services.
This policy is intended to comply with the applicable personal data protection regulations in Peru, including Law No. 29733 – Personal Data Protection Law and its current regulations.
1. Information We Collect
Depending on the service requested, we may collect personal information such as:
- Full name
- Passport or identification information
- Date of birth, when required for a specific service
- Nationality
- Email address
- Telephone or WhatsApp number
- Accommodation information
- Travel dates
- Number of travelers
- Payment and transaction information
- Information regarding special travel requirements
- Other information necessary to provide the requested travel service
We only request information that is relevant and necessary for the purposes described in this policy or for providing the requested service.
2. How We Collect Personal Information
Personal information may be collected when you:
- Contact us through our website
- Send us a message by email or WhatsApp
- Request a quotation
- Make a reservation
- Purchase a tour or travel service
- Complete a form
- Subscribe to communications, when applicable
- Communicate with our team before, during, or after your trip
We may also receive information from service providers involved in fulfilling your reservation when such information is necessary to provide the contracted service.
3. How We Use Your Information
Your personal information may be used for purposes such as:
- Processing and managing reservations
- Providing the travel services you have requested
- Communicating with you regarding your reservation
- Sending booking confirmations and important travel information
- Coordinating transportation, accommodation, tickets, guides, and other services
- Processing or verifying payments
- Responding to inquiries and requests
- Managing changes or incidents related to your reservation
- Complying with applicable legal obligations
- Improving our services and customer experience
- Sending promotional or marketing communications when we have the appropriate legal basis or consent required by applicable law
Personal information will not be used for purposes incompatible with those for which it was collected, unless otherwise permitted or required by applicable law.
4. Sharing Personal Information
In order to provide certain travel services, ANDEAN ROUTES PERÚ may need to share relevant personal information with third parties involved in your reservation.
These may include:
- Hotels and accommodation providers
- Airlines and railway operators
- Transportation companies
- Tour guides
- Entrance-ticket operators
- Restaurants or other service providers
- Payment service providers
- Other suppliers necessary to fulfill the contracted service
Only information reasonably necessary for the corresponding service will be shared.
Where applicable, third parties may process personal information according to their own privacy policies and legal obligations.
5. International Transfers
Some travel services may involve the transfer or processing of personal information outside Peru, particularly when the reservation involves international destinations, airlines, accommodation providers, payment platforms, or other international service providers.
Where applicable, ANDEAN ROUTES PERÚ will take the measures required under applicable personal data protection regulations.
6. Marketing Communications
ANDEAN ROUTES PERÚ may use personal information for promotional communications only when there is an appropriate legal basis to do so.
You may request that we stop sending marketing communications or withdraw consent where consent is the applicable legal basis.
Requests to stop receiving promotional communications will not affect the processing of information necessary to manage an existing reservation or provide a contracted service.
7. Protection and Security of Personal Information
ANDEAN ROUTES PERÚ takes reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or other unauthorized processing.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
In the event of a security incident involving personal data, ANDEAN ROUTES PERÚ will act in accordance with the obligations established by applicable law.
8. Retention of Personal Information
Personal information will be retained only for as long as necessary to fulfill the purposes for which it was collected, comply with legal or contractual obligations, resolve disputes, maintain appropriate business records, or exercise or defend legal claims, as applicable.
When personal information is no longer necessary, it will be deleted, anonymized, or otherwise handled in accordance with applicable legal requirements.
9. Your Personal Data Rights
Under applicable Peruvian data protection legislation, individuals may have rights regarding their personal information, including rights to request access to, correction, updating, inclusion, deletion, or other legally recognized forms of control over their personal data, subject to the applicable legal requirements and limitations.
Requests may be submitted through the contact details provided by ANDEAN ROUTES PERÚ.
We may request information necessary to verify the identity of the person making the request before processing it.
10. Cookies and Website Technologies
Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, maintain security, and, where applicable, support analytics or marketing activities.
Depending on the technologies implemented on the website, visitors may have options to manage or disable certain cookies through their browser or available website controls.
11. Children’s Personal Information
Our services are primarily intended for travelers and customers who can legally enter into travel service agreements.
Where personal information relating to a minor is required for a reservation, it should be provided by or with the authorization of the minor’s parent, legal guardian, or another person legally authorized to provide such information, where required by applicable law.
12. Third-Party Websites and Services
Our website or communications may contain links to websites or services operated by third parties.
ANDEAN ROUTES PERÚ is not responsible for the privacy practices, content, or security measures of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information.
13. Data Protection Contact
For questions, requests, or concerns regarding the processing of your personal information, you may contact ANDEAN ROUTES PERÚ through the official contact information published on our website.
When submitting a personal data request, please clearly indicate the nature of your request and provide sufficient information to allow us to identify the relevant record and verify your identity when necessary.
14. Updates to This Policy
ANDEAN ROUTES PERÚ may update this Personal Data Protection Policy when necessary to reflect changes in our services, website, internal procedures, or applicable legislation.
Any updated version will be published through the appropriate channels and will indicate the date of its latest update.
15. Applicable Regulations
This policy is based on the applicable personal data protection framework in Peru, including Law No. 29733 – Personal Data Protection Law and Supreme Decree No. 016-2024-JUS, which approved the current Regulation of the Personal Data Protection Law.
Nothing in this policy limits any rights or protections granted to individuals under applicable law.